Painless App
CANS Clinic engaged Systemic to refine a digital health platform preparing for launch and investment. The product included a mobile application and web administration interface but lacked clear user flows, consistent design and a cohesive experience.
The challenge
The platform had evolved in stages, resulting in unclear navigation, inconsistent workflows and different experiences across the mobile application and web administration interface. These inconsistencies created friction for clinicians, administrative staff and prospective patients.
The product owner required clearer user journeys, a unified design direction and structured artefacts to guide development. Without this clarity, the risk of ongoing rework and product uncertainty remained high.
The solution
Systemic mobilised a dedicated user-centred design team to conduct rapid discovery and review the platform’s existing mobile and web experiences. Usability issues and inconsistent behaviours were identified, and user goals were clarified with the product owner.
The team produced revised information architecture, detailed user flows, iterated wireframes and high-fidelity prototypes across both platforms. The mobile application was simplified to streamline key tasks, while the web administration interface received a full UI uplift to improve navigation and operational workflows.
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